Reference

Legal Terms Before You Join

Our legal page gives you the account rules before you open the lobby: eligibility, wallet checks, data use, and contact paths in one place.

Indonesia access termsDANA contextOVO contextQRIS wallet checks
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indollotery88 Legal Terms Before You Join
CONTACT ROUTES

Three Legal Help Paths

Legal questions need a clear route, not a buried inbox. We handle account access, wallet reference checks, and data correction requests through support every day from 09:00 to 23:00 WIB. When you contact us, include your account phone number, the payment rail involved, and the date of the issue so we can read the right record.

Team online

Live chat legal queue

Use live chat from the account menu when you need fast help on access terms, wallet name matching, or a locked session. We may ask for your registered phone number and the last QRIS or DANA reference.

Email document request

Send legal requests by email when you need a written reply about account data, correction, or record handling. Attach only what we ask for, such as a masked payment receipt or account screenshot.

WhatsApp status check

Use WhatsApp during 09:00–23:00 WIB for simple status checks after you submit a legal or account change request. We do not ask for your password, one-time code, or full wallet PIN.

DATA HANDLING

How We Handle Legal Records

Your legal record is tied to account actions we can verify: registration fields, login activity, wallet references, support transcripts, and requested changes.

Account identity checks

When a legal request involves account ownership, we compare your registered phone number, recent login device, and selected wallet rail. This helps us avoid releasing account details to the wrong person.

Payment record scope

For DANA, OVO, GoPay, and QRIS matters, we keep the transaction reference, amount, time, and account link needed to trace the case. We avoid collecting wallet passwords or app PINs.

Cookie and session use

Cookies help us keep your session active, remember language choice, and detect unusual login patterns. You can clear browser cookies, but we may ask you to verify again after that.

Data correction requests

If your name, phone number, or wallet detail is wrong, contact support with the account menu path and the field to change. We record the request before applying an approved correction.

Retention for disputes

We keep account and payment records for the period needed to handle disputes, security checks, and legal requests. Older records may be archived, restricted, or removed when no longer needed.

Security contact rule

If you suspect another person entered your account, contact chat first and ask for a session check. We may pause sensitive changes until phone, wallet, and login signals match.

Legal Answers Before Account Use

These answers cover the legal questions you are most likely to ask before opening or continuing an account. They focus on eligibility, data use, payment records, and correction requests, so you can decide whether our terms fit your situation before you proceed.

Access depends on local law and is available only where local law permits. If your location, device, or payment setup raises an eligibility issue, we may restrict access or ask you to confirm account details.

We keep the details needed to operate and verify your account, such as registered phone number, login records, support chats, and payment references. We use them for disputes, account changes, and security checks.

Yes, relevant wallet records may be linked to your account file. That usually means transaction time, amount, rail name, and reference code, not your wallet PIN or private app login.

Open support from your account menu and state the field you want corrected, such as phone number or wallet name. We may ask for a masked receipt or account screen before changing stored details.

You can ask support for records connected to your account, and we will check what can be shared under the current terms. Some security signals may be withheld to protect account access.

We update this page when terms change and apply the new wording from the time it appears. If the change affects account access or payment handling, support can explain the practical effect.

Start with live chat between 09:00 and 23:00 WIB, then ask for the legal queue if the matter needs written handling. Include your account phone number, date, and payment reference if relevant.

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